Refund & Return Policy

Eligibility and Return Policy:

At SleekCapture.com, your satisfaction is our priority. We offer a 30-day return window for eligible products, depending on the category. Specific limitations for certain products or categories will be clearly communicated. To initiate a return, please contact us with your order number and reason for the return.

Easy Return Process:

We aim to make the return process straightforward. Detailed instructions and necessary documentation for starting a return will be provided. If the return is due to a change of mind or if the item is no longer needed, the customer is responsible for return shipping costs. We recommend using a tracking number to ensure safe return delivery. For returns where we cover the shipping cost, we ensure a hassle-free experience.

Refunds and Options:

Customers can choose between a refund to the original payment method or store credit. We prioritize quick processing, typically issuing refunds within 7 to 10 business days after receiving the returned item. Customers will receive email notifications regarding the status of their refunds.

Restocking Fees:

Please note that a 25% restocking fee may apply to returns in certain cases. This fee is applicable to items returned after the allowed period or in a condition different from when they were purchased.

Products that are Damaged or Defective:

If you receive a damaged or defective product, please contact us within 14 days of receipt to initiate a return. We will handle the replacement or refund process and cover the shipping costs.

Return Shipping Charges:

Our policy clearly outlines the responsibility for return shipping costs. Generally, customers are responsible for return shipping unless the item is damaged or defective.

Items Not Returnable:

Certain items are designated as “final sale” and are not eligible for return or exchange. These items are clearly marked on our website, and returns for them will not be accepted.

We strive to ensure your satisfaction and tailor our policies to meet your needs. If you have any questions or require further assistance, please do not hesitate to contact us.