Frequently Asked Questions
Shipping Information
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. For more info about our payment methods please visit Payment Options page.
What is your return policy?
We offer a 30-day return policy on most products. If you are not satisfied with your purchase, you can return it within 30 days of receiving the item for a refund or exchange. The product must be in its original condition and packaging. Please see our return policy page for detailed instructions.
How can I track my order?
Once you place the order, you will receive an email with your order ID. You can also find the order ID in the “My Orders” section of your account page. With your order ID, you can go to our website’s order tracking page. Enter your email and order ID, and your order status will be visible to you.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
Do you offer shipping all over the US?
Yes, we offer shipping to all states and territories within the United States. No matter where you are located, you can enjoy our high-quality cameras and related products. We aim to provide prompt and reliable shipping services to ensure your order reaches you in a timely manner.
Do I need an account to order from your website?
Yes, you need to create an account to place an order on our website. Having an account allows you to track your orders, save your shipping and billing information, and receive updates on our latest products and exclusive promotions. It also makes the checkout process faster and more convenient for future purchases.
General FAQs
How do I contact customer support?
You can contact our customer support team via email at [email protected], by phone at +1 469-960-8876, or through our website’s live chat feature. Our support team is available 24/7.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on bulk pricing and special offers.
Are your products covered by a warranty?
Yes, all of our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product, so please check the product page or contact our customer service for more details.
What types of cameras do you offer?
We offer a wide range of cameras including DSLRs, mirrorless cameras, action cameras, and point-and-shoot cameras. Our selection includes models suitable for beginners, enthusiasts, and professional photographers.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team immediately. You can reach us via email at [email protected] or by phone at +1 469-960-8876. Please provide your order ID, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as quickly as possible. NOTE: Please make a video while you unboxing the product. Video proof is required to claim a damaged product.
Do you offer gift wrapping or personalized messages?
Yes, we offer gift wrapping and the option to include a personalized message with your order. During the checkout process, you can select the gift wrapping option and enter your personalized message. This service is perfect for birthdays, holidays, or any special occasion. If you have any specific requests or questions about gift wrapping, please contact our customer service team for assistance.
