Refund & Return Policy

Eligibility and Return Policy:

At SleekCapture.com, your satisfaction is our priority. We offer a 30-day return window for eligible products, depending on the category. Specific limitations for certain products or categories will be clearly communicated if you contact sales team before ordering through live chat option. To initiate a return, please simply fill-out the return request form or contact us with your order number and reason for the return.

Return Policy

All returns must:

Be postmarked within 30 days of the purchase date
Include all original tags, labels, and packaging
Be in unused and original condition

Easy Return Process:

We aim to make the return process straightforward. To initiate a return:

Complete the Return Request form or email [email protected] to request a Return Merchandise Authorization (RMA) number.
After receiving the RMA number, securely package the item along with proof of purchase.
Ship the item to: 1539 W Commerce St, Suite 3332, Dallas, TX 75208

Customers are responsible for return shipping costs
Use a trackable shipping method to ensure the safe return of your package.

Refund Policy

Refunds or exchanges are processed within 10 business days after the returned item is received and inspected. Customers will receive email notifications upon completion of the process.

Refunds and Options:

Customers can choose between a refund to the original payment method or store credit. We prioritize quick processing, typically issuing refunds within 7 to 10 business days after receiving the returned item. Customers will receive email notifications regarding the status of their refunds.

Restocking Fees:

Please note that a 25% restocking fee may apply to returns in certain cases. This fee is applicable to items returned after the allowed period or in a condition different from when they were purchased.

Exceptions:

For defective or damaged products:

Contact us for a refund or exchange
Restocking fees:
- 25% for most returns
- 50% under the following conditions:
  - Missing or replaced components
  - Items found functional after being reported defective
  - Post-warranty RMA eligibility
  - Damaged or tampered packaging

Return Shipping Charges:

Our policy clearly outlines the responsibility for return shipping costs. Generally, customers are responsible for return shipping unless the item is damaged or defective.

Items Not Returnable:

Certain items are designated as “final sale” and are not eligible for return or exchange. These items are clearly marked on our website, and returns for them will not be accepted.

Cancellation Policy:

Orders cannot be canceled once they are processed or shipped. If you cancel before processing, a 15% cancellation fee will apply to cover restocking and refund charges.

Late of Missing Refunds:

If you haven’t received your refund:

Check your bank account and transaction history
Contact your credit card provider and bank, as processing times may vary
- Credit card companies can take up to 30 days to post refunds
If the refund is still not received, contact us for assistance

Address Errors:

If you entered the wrong shipping address, email us immediately. While we will try to assist, changes cannot be guaranteed after the order is processed or shipped. Incorrect shipping details are the customer’s responsibility

Invalid Reasons For Return/Denial of Replacement

Change of mind: Once an order is placed, it cannot be returned for this reason. Please ensure you are confident in your purchase before completing the order
Found a lower price elsewhere: Price comparisons must be made before placing an order
Tampered or damaged products: Items showing signs of physical damage or tampering are not eligible

We strive to ensure your satisfaction and tailor our policies to meet your needs. If you have any questions or require further assistance, please do not hesitate to contact us.